Welcome to Freeland (“we,” “us,” “our”). By accessing or using Freeland’s website, mobile app, or services (collectively, the “Platform”), you (“you,” “user,” “buyer,” or “seller”) agree to the following Terms of Service (“Terms”). If you do not agree, you may not use the Platform.
You must be at least 18 years old to use Freeland. By using the Platform, you represent that you have the legal capacity to enter into these Terms.
Freeland is a community-driven marketplace platform that enables users to list, buy, and sell goods.
Freeland:
Each sale is between the buyer and the seller. Freeland takes payment for it through our payment processor, pays the seller, and runs the returns process and the Freeland Guarantee described in section 10.
To use certain features, you must create an account and provide accurate, up-to-date information. You are responsible for:
We may suspend or remove accounts that violate these Terms.
You agree not to:
We reserve the right to remove accounts or content violating these rules.
Sellers are responsible for:
Freeland may moderate, remove, or restrict listings at its discretion.
Buyers are responsible for:
Except as provided by the Freeland Guarantee in section 10, buyers acknowledge that Freeland is not responsible for item quality, accuracy, authenticity, or condition.
Freeland currently charges no transaction fees for standard buying and selling.
Payment processors charge their own fee on each sale. For payments through Stripe, Stripe’s processing fee is deducted from the seller’s payout for that sale and shown on the order. Freeland keeps no part of it.
Freeland may offer optional premium features or subscriptions. If pricing changes, users will be notified before new fees apply.
Buyers pay through the Platform, and payments are processed by third-party payment processors, currently Stripe. Sellers are paid through the same processor.
By using the Platform, you agree to comply with the processor’s separate terms and policies.
Freeland issues refunds for orders that never ship (section 9) and for returns and Freeland Guarantee claims (section 10). A refund is deducted from the seller’s payout for that order. If the seller has already been paid, it is recovered from the seller’s Stripe balance, and Stripe may debit the seller’s bank account if that balance can’t cover it.
Freeland is not responsible for:
Sellers are responsible for packing items safely and shipping them within 7 days of payment. If a carrier hasn’t scanned an order by then, it is canceled and the buyer is refunded. Freeland lets sellers buy shipping labels and shows tracking, but carriers deliver the items.
Items that are lost or arrive damaged are handled under the Freeland Guarantee (section 10). Otherwise, Freeland is not responsible for:
The Freeland Guarantee. For an order paid for through the Platform that ships, the buyer may open a claim from the order page if the item doesn’t arrive, isn’t as described, is the wrong item, arrives damaged, or is counterfeit. Claims must be opened within 15 days of delivery, or within the seller’s return window if that is longer. An item that hasn’t arrived can be claimed once it is late. The guarantee applies whatever the seller’s return policy, and the seller pays return shipping for these claims.
Seller return policies. Sellers may also accept returns for any reason, within 14, 30, or 60 days of delivery, and choose whether the buyer or the seller pays return shipping. The policy shown on a listing when the buyer pays applies to that order.
Refunds. An approved return or claim is refunded in full: the amount the buyer paid, including shipping, less the cost of a return label the buyer pays for. Freeland does not offer exchanges, and sellers may not charge restocking fees.
How returns work. The seller has 3 days to accept a return, refund it without the item, or ask Freeland to review it; if they don’t respond, it is accepted. Once accepted, the buyer has 5 days to send the item back, or the return closes. Once it arrives, the seller has 3 days to inspect it before the buyer is refunded. An item that never arrived does not need to be sent back.
Freeland’s role. Freeland may review any return or claim, ask either side for photos or other information, and decide the outcome, including denying claims it believes are inaccurate, fraudulent, or abusive. Sellers agree that refunds Freeland decides on are deducted from or recovered from their proceeds as described in section 8.
What isn’t covered. Orders collected by local pickup, where the buyer sees the item before taking it, and transactions made outside the Platform. The Freeland Guarantee doesn’t limit any rights you have under law.
Problems with an order that ships should go through the returns process in section 10. For other disagreements between users, Freeland is not required to mediate, though it may help at its discretion. Users should attempt to resolve issues respectfully and directly.
In cases of fraud or illegal activity, Freeland may assist law enforcement when required.
You retain ownership of content you post (photos, descriptions, etc.).
By posting content, you grant Freeland a non-exclusive, royalty-free license to use, display, and distribute that content as needed to operate the Platform.
You agree not to upload content that violates the rights of others.
We may modify, suspend, or discontinue parts of the Platform at any time without notice.
We are not liable for downtime, technical issues, or changes to features.
We may suspend or terminate your account if:
You may stop using Freeland at any time. In your account settings you can deactivate your account, which hides it until you reactivate it, or delete it, which permanently deletes it 30 days later unless you cancel first. You must finish your open orders and returns before closing your account. Deleting your account doesn’t affect obligations from purchases or sales you’ve already made.
Your use of the Platform is also governed by our Privacy Policy, which explains how your data is collected and used.
To the fullest extent permitted by law:
You agree to indemnify and hold Freeland harmless from any claims, damages, or losses arising from:
We may update these Terms at any time. Continued use after updates constitutes acceptance of the new Terms.
These Terms are governed by the laws of the United States and the Commonwealth of Massachusetts. Any disputes must be resolved in courts located in Massachusetts.
For questions or concerns regarding these Terms, use the support page.